Shipping policy

All orders are processed within 1 to 2 business day (excluding Sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates

Our shipping rates are flat rates based on order Total.

Order Total	Estimated delivery time	Price
$0.00 - $49.99	Standard (2-3 Business Days)	$15.00
$50.00 - $99.99	Standard (2-3 Business Days)	$9.00
$100.00 and up	Standard (2-3 Business Days)	$Free

 

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Once your order ships, you'll receive a confirmation email with tracking details.

 

Local Delivery (Los Angeles Only)

We offer local delivery using Uber for addresses within Los Angeles, California. Delivery rates are

based on Uber's current pricing and will be displayed at checkout.

 

In-Store Pickup (Free)

Skip shipping altogether with free in-store pickup from our North Hollywood retail store. Here's how it works:

- At checkout, select Local Pickup as your delivery option.

- At checkout, select Local Pickup as your delivery option.

- Orders are typically ready within the same business day.

- We'll notify you by email or SMS when your order is ready, along with pickup instructions.

Pickup Location & Hours:

North Hollywood Retail Store

Monday - Saturday, 10:00 AM - 8:00 PM

Please bring your order confirmation email or SMS when picking up your order.

 

Shipping Locations

We currently ship to addresses within the United States. We do not ship to P.O. Boxes or APO/FPO

addresses at this time.

Order Tracking

Once your order is shipped, a tracking number will be emailed to you. Tracking updates typically go

live within 24 hours.

Delays or Issues

While we strive to deliver on time, factors like weather or carrier delays may impact delivery. If your

order is late, missing, or damaged, please contact us - we'll help resolve it quickly.

Contact Us

Have a question or need help? Reach out anytime:

Email: Hello@chocolatecounter.com

Phone: 310-928-0908